Sole Sox is a registered Australian business (ABN 76 621 621 393). Use of the terms “we”, “us” and “our” refer to Sole Sox.

When shopping with us (and/or access information, tools and services available through websites) these terms of use. The Terms apply to all users of our Websites, including but not limited to browsers, vendors, customers, merchants and/or contributors of content. We reserve the right to vary these terms at our reasonable discretion by publishing revised terms here. Ensure you revise these terms before shopping with us. The latest version of the Terms will apply. Each Order you submit will be a separate and binding agreement between you and Sole Sox in line with these Terms of Use.

Our customer service team are happy to help you with any questions about our products, payments or returns and exchanges. Contact us during business hours and one of our friendly team members will get back to you.

When shopping with us ensure you are authorised to use the credit or debit card you purchase with and our products are not use for any illegal or unauthorised purpose.

After purchasing your order from our site you should receive an acknowledgement email confirming that your order has been received.

Once payment has been approved and we have debited the payment card, your order will be fulfilled. All orders are subject to availability and confirmation of the order price. If there is an issue with an order, we’ll get in touch with you using the contact details you have provided.

If you need to make any changes to your order shortly after your purchase, contact our friendly customer service team who will do their best to help. Please note, our team will be unable to change any orders that have already been dispatched/shipped.

Contact us

Customer Care can be reached at Sales@solesox.com.au or on +61425767121.

During any site sales/promotion we often experience high volumes of orders and occasionally they cant be fulfilled. If this does happen you will be notified and offered a refund or exchange within 10 working days.

While we work hard to make sure that mistakes don’t happen, there are times when things can go wrong. If we discover that we may have made a mistake with the pricing, describing a product or promotion relevant to your order we will notify you right away to reconfirm your order with the correct details and offer you a full refund if you choose not to proceed with your order. If for any reason we are unable to contact you, your order will be cancelled and refunded in full.

Once you select a product that you wish to order you will then be shown the price you must pay including Goods and Services Tax (“GST”) and any other charges, including any charges you are liable to have the products delivered to the address provided by you. Unless otherwise stated all charges are in Australian dollars.

If you come across anything on our site that doesn’t seem quite right, please let our friendly customer service team know.

We work closely with our couriers to ensure things run smoothly, however there are times your deliveries may be delayed. If your order is delayed we will keep you updated as much as possible. For more information about your delivery feel free to contact our friendly Customer Service team.

 

Mobile Terms of Service

Sole Sox

Last updated: May 12, 2025

The Sole Sox mobile message service (the "Service") is operated by Sole Sox (“Sole Sox”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Sole Sox’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Sole Sox through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Sole Sox. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to SoleSox or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Sole Sox mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to SoleSox or email sales@solesox.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.