Sole Sox is a registered Australian business (ABN 76 621 621 393). Use of the terms “we”, “us” and “our” refer to Sole Sox.
Our customer service team are happy to help you with any questions about our products, payments or returns and exchanges. Contact us during business hours and one of our friendly team members will get back to you.
When shopping with us ensure you are authorised to use the credit or debit card you purchase with and our products are not use for any illegal or unauthorised purpose.
After purchasing your order from our site you should receive an acknowledgement email confirming that your order has been received.
Once payment has been approved and we have debited the payment card, your order will be fulfilled. All orders are subject to availability and confirmation of the order price. If there is an issue with an order, we’ll get in touch with you using the contact details you have provided.
If you need to make any changes to your order shortly after your purchase, contact our friendly customer service team who will do their best to help. Please note, our team will be unable to change any orders that have already been dispatched/shipped.
Customer Care can be reached at Sales@solesox.com.au or on +61425767121.
During any site sales/promotion we often experience high volumes of orders and occasionally they cant be fulfilled. If this does happen you will be notified and offered a refund or exchange within 10 working days.
While we work hard to make sure that mistakes don’t happen, there are times when things can go wrong. If we discover that we may have made a mistake with the pricing, describing a product or promotion relevant to your order we will notify you right away to reconfirm your order with the correct details and offer you a full refund if you choose not to proceed with your order. If for any reason we are unable to contact you, your order will be cancelled and refunded in full.
Once you select a product that you wish to order you will then be shown the price you must pay including Goods and Services Tax (“GST”) and any other charges, including any charges you are liable to have the products delivered to the address provided by you. Unless otherwise stated all charges are in Australian dollars.
If you come across anything on our site that doesn’t seem quite right, please let our friendly customer service team know.
We work closely with our couriers to ensure things run smoothly, however there are times your deliveries may be delayed. If your order is delayed we will keep you updated as much as possible. For more information about your delivery feel free to contact our friendly Customer Service team.