Returns & Size Exchanges
Complete the form below to request a refund or size exchange.
You do not need to contact us separately.
Return conditions
Before submitting your request, please confirm that:
-
Your return is within
30 calendar days of delivery.
-
The item is unworn and in its original condition.
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The original packaging is included.
-
All tags remain attached, where applicable.
-
The item is not marked as final sale or clearance.
-
Your packing slip or proof of purchase will be included
in the parcel.
Items that don’t meet these conditions may be refused and
returned to you.
Return postage
Customers are responsible for the cost of returning items to us.
Please use a tracked shipping service and retain your tracking
receipt. Sole Sox cannot accept responsibility for parcels lost
or damaged in transit.
Where possible, you can reuse the compostable shipping bag in
which your order arrived.
Refunds
A
10% restocking fee
applies to change-of-mind refunds and will be deducted from
your refund.
Original delivery charges and return postage are not refundable.
The restocking fee does not apply to size exchanges or where
you are entitled to a remedy under the Australian Consumer Law,
including for faulty, damaged, incorrectly described or
incorrectly supplied items.
Size exchanges
No restocking fee applies to size exchanges.
For an approved size exchange, Sole Sox will cover the cost of
sending one replacement item back to you once per order.
Replacement styles and sizes are subject to availability when
your return is received. Submitting this form does not reserve
stock.
If your requested replacement is unavailable, we will contact
you to arrange another size or style, store credit, or a refund.
Promotional offers
For promotional offers such as “Buy 2, Get 1 Free,” complimentary
items are not eligible for a refund or store credit.
If part of a promotional order is returned, the promotion will
be recalculated based on the items you keep. The value of any
discount or complimentary item may be deducted from your refund
or store credit.
Submit your request
Enter your details in the form below.
