Our parcel protection option provides peace of mind by offering insurance coverage for your items while in transit.

How it works:

Selecting parcel protection at checkout ensures that your shipment is covered against loss or damage during transit.
In the event of a covered loss or damage, please contact our customer support team for assistance in filing a claim.

Claims process:

If you need to file a claim, please contact our customer support team within 7 days of delivery.
Claims will be processed promptly, and our team will assist you throughout the claims process.
Claims must be lodged within 7 days of the marked delivery date.
Once your claim is approved, we will send a replacement item for your order.
Please note: Parcel Protection covers replacement of items only. Refunds or store credit are not provided under this policy.

Contact us:

If you have any questions or require assistance, please don't hesitate to reach out to our customer support team - sales@solesox.com.au or via the contact us page
We appreciate your trust in us to safeguard your shipment. Should you choose to opt-in for parcel protection, rest assured that we are committed to providing reliable coverage and excellent service throughout your shipping experience.

Please note: Parcel Protection is a shipping insurance, therefore it is not eligible for returns.

Thank you for choosing Sole Sox.

Contact information