Returns & Exchange
Shoes not quite right?
Our return policy is pretty flexible. We'll never leave you in shoes you and your little one don't love.
If for any reason, you or your little one don’t adore your Sole Sox, we can organize an Exchange or Return. Just reach out via our Contact Us page.
Simply Contact Us within 30 calendar days from delivery of parcel.
We send most orders in composable shipping bags, to minimize our environmental impact. These composable bags can be re-used to return your order and ensure our Sole Sox make it safely back home.
To be eligible for a return, your item must be unused and in same condition that you received it. It must also be in original packaging with tags attached if applicable.
You will be required to cover the cost of posting the products back to us. We recommend using registered post or a postal service with a tracking number as we cannot be held responsible for lost parcels.
For size exchanges, we will cover the cost of posting the replacement item back to you, once per order. Size availability cannot be guaranteed.
Ensure you include your packing slip/proof of purchase in the return postage.
You can request a refund less postage, account credit or exchange.
We cannot retroactively refund or apply coupon codes to past purchases if the customer does not enter code at checkout.
The date of Package delivery is day 1 of the 30 days allowed for returns.
Gift items can be returned for store credit within 30 days after delivery date. We understand that sometimes gifts can be received after the 30 day period. If this is the case please reach out to our team and they will be more than happy to help.
Clearance Items, Mystery Bundles &/or any item that states so in the product description are not eligible for Returns/Exchange.
We reserve the right to reject any exchange request that does not fulfill our Return & Exchange Policy.